Headquarters: Remote URL: https://flagtheory.com/ Job Responsibilities • Own the post-sale customer journey for company incorporation services across multiple jurisdictions. Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care. • Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly. • Coordinate with external vendors to ensure timely, accurate service delivery. • Maintain and update SOPs for all onboarding and incorporation-related workflows. • Identify friction points and implement improvements that enhance client satisfaction and response rates. • Ensure compliance with internal quality checks and jurisdictional regulatory standards. Requirements / Must Have • 2+ years of hands-on experience in corporate services or company incorporation. • Proven knowledge of KYC processes and compliance protocols. • Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks. • Excellent written and spoken English; clear communicator under pressure. • High level of empathy and client orientation; anticipates client concerns before they escalate.