We are looking for a Dutch-speaking Customer Advisor to join our team in Rabat for a major international telecommunications project. In this role, you will be the main point of contact for Dutch-speaking clients, delivering high-quality support across phone and email. You will assist customers with general inquiries, technical troubleshooting, complaint resolution, and product guidance, combining top-tier service with a proactive, solution-oriented approach.
Key Responsibilities
• Handle incoming customer inquiries via phone and email with a professional and helpful attitude.
• Diagnose and troubleshoot technical issues, guiding customers to effective solutions.
• Address and resolve customer complaints professionally to ensure a positive customer experience.
• Identify customer needs and recommend relevant telecommunications products, services, and upgrades (cross-selling/upselling).
• Maintain accurate records and documentation of all customer interactions in the database.
• Adhere to established service procedures, quality standards, and key performance indicators (KPIs).
• Collaborate effectively within an international, multicultural team environment.
Candidate Requirements
• Language Skills: Dutch at B2/C1 level or higher. English proficiency is an advantage.
• Work Authorization: Must have a valid right to work in Morocco (visa sponsorship is not provided).