Dutch-Speaking Customer Advisor – Telecommunications

Dutch-Speaking Customer Advisor – Telecommunications Location: Rabat, Morocco (On-site with potential remote flexibility after 6 months) Employment Type: Full-time, Indefinite Contract About the Role We are looking for a Dutch-speaking Customer Advisor to join our team in Rabat for a major international telecommunications project. In this role, you will be the main point of contact for Dutch-speaking clients, delivering high-quality support across phone and email. You will assist customers with general inquiries, technical troubleshooting, complaint resolution, and product guidance, combining top-tier service with a proactive, solution-oriented approach. Key Responsibilities Handle incoming customer inquiries via phone and email with a professional and helpful attitude. Diagnose and troubleshoot technical issues, guiding customers to effective solutions. Address and resolve customer complaints professionally to ensure a positive customer experience. Identify customer needs and recommend relevant telecommunications products, services, and upgrades (cross-selling/upselling). Maintain accurate records and documentation of all customer interactions in the database. Adhere to established service procedures, quality standards, and key performance indicators (KPIs). Collaborate effectively within an international, multicultural team environment. Candidate Requirements Language Skills: Dutch at B2/C1 level or higher. English proficiency is an advantage. Work Authorization: Must have a valid right to work in Morocco (visa sponsorship is not provided). Location: Currently based in Morocco or willing to relocate to Rabat independently. Skills: Strong verbal and written communication skills. Customer-centric mindset with strong problem-solving capabilities. Comfortable navigating technical troubleshooting and resolving difficult customer situations. Commercial mindset with ease in identifying relevant sales/upselling opportunities. Solid computer literacy and accurate data entry skills. Experience: Prior experience in customer support, technical assistance, sales, or call centers is preferred but not required. Schedule & Working Hours Contract: Indefinite employment contract with a 6-month probation period. Working Hours: 44 hours per week. Shift Rotations: Monday – Friday: Between 09:00 and 22:00 Saturday: Between 09:00 and 19:00 Training: 4 weeks of comprehensive initial training (Monday – Friday, 08:00 – 17:00). Compensation & Benefits Competitive salary + Attendance & performance bonuses + additional uncapped sales incentives. Meal Allowance: per month based on days worked. Health Care: Comprehensive health insurance coverage. Transportation: Free employee transport serving Rabat, Salé, and Temara areas for eligible shift times (early morning/late evening) post-training. Work Flexibility: Potential for hybrid/remote work after 6 months based on performance metrics. Development: Full access to an international professional learning platform and internal career growth opportunities.