Dutch-Speaking Customer Advisor – Telecommunications – Rabat, Morocco (Ref 2)

10,400 MAD/month — plus Private Health Cover, Meal Allowance. Dutch-Speaking Customer Advisor – Telecommunications in Rabat, Morocco.

What you'll actually take home

10,400 MAD/month

We put the figure in the advert on purpose. If it doesn't work for you, you should know that now rather than after three interviews.

The perks, in full

• Private Health Cover
• Meal Allowance

Everything else in the package

You also get indefinite employment contract 6-month probation period 44-hour working week, rotational shifts between 09:00 and 22:00 Monday to Friday, and 09:00 to 19:00 on Saturdays 4 weeks of initial training, Monday to Friday from 08:00 to 17:00, performance-based bonus and additional sales incentives, meal allowance based on days worked Health insurance, access to a professional learning platform, employee transportation within the Rabat, Salé, and Temara areas for eligible shifts and routes after training, position starts on-site in Rabat, with the possibility of remote work after the first 6 months based on performance, and opportunity to develop experience across customer service, technical support, and sales.

The job itself

CloserHire is partnering with a leading international customer experience provider to recruit Dutch-speaking Customer Advisors for a major telecommunications project in Rabat, Morocco. In this role, you will support customers via phone and email, helping with general enquiries, technical troubleshooting, complaints, and product-related questions. You will also identify customer needs and recommend relevant products and services, combining excellent customer support with a commercial approach.

Day to day that means handle customer enquiries via phone and email, provide professional and customer-focused support, troubleshoot technical issues and guide customers towards effective solutions, handle complaints professionally and work towards satisfactory resolutions, identify customer needs and recommend relevant products and services, support sales and cross-selling activities when appropriate, and maintain accurate documentation of customer interactions.