Receptionist

Position Description Summary:
Manage the front desk on a daily basis and perform a variety of administrative and clerical tasks. As a Front Desk, the Receptionist will be the first point of contact for the entity. Front Desk Receptionist’s duties include offering administrative support across the organization, welcoming guests, and coordinating front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Front Desk Receptionist, you should have a pleasant personality, as this is also a customer service role, and deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Front Desk Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards
Main Duties:
Manage the reservation process.
Consult the reservation demands at the conference center.
Check the availability: taking into consideration the period of reservation, and the type of requested rooms (single/large standard/luxury/suite).
In case of availability, a response is automatically sent to the requester.
In case of unavailability, suggest an alternative to satisfy the requester.
Send an e-mail to the requester asking for the names of the participants and their assignments.
Prepare the magnetic cards of the assigned rooms; make sure that they are functional.
Coordinate with the cleaning superintendent about the rooms to prepare.
Coordinate with the technician concerning the rooms that need heating.
Send the list of the participants, their assignments, and the period of their stay to the security department.