We are seeking an experienced Operations Manager to lead and optimize our Oil, Gas & Chemicals operations.
Key Responsabilities
Lead and oversee all operational activities to ensure safe, efficient and high-quality service delivery while maintaining the highest levels of customer satisfaction.
Translate business strategy and objectives into operational plans, resource allocation, budgets, performance targets and measurable actions.
Manage, coach and develop Supervisors, Coordinators and Inspectors, supporting recruitment, onboarding, competency development, performance management and succession planning.
Ensure effective workforce planning and resource allocation to support routine, urgent and after-hours operations while maintaining service continuity.
Oversee inspection, sampling, measurement, documentation and reporting activities to ensure compliance with contractual, regulatory and quality requirements.
Support the successful implementation of new projects and client contracts by ensuring operational readiness, risk assessment, resource availability and execution planning.
Build and maintain strong relationships with clients and key stakeholders, proactively managing service issues, escalations and complaints while driving effective corrective actions.
Monitor operational performance through audits, field observations, performance reviews and data analysis, ensuring continuous improvement and operational excellence.
Develop, implement and maintain operational procedures, work instructions and control systems, ensuring consistency, compliance and adherence to industry best practices.
Deliver and promote technical training, coaching and competency verification programs to maintain a highly qualified and authorized workforce.
Control operational expenditure, resource utilization, equipment usage and subcontracted services to optimize efficiency, profitability and service quality.
Monitor and evaluate subcontractors and suppliers to ensure continued competence, integrity, confidentiality, quality and compliance with applicable standards.
Support commercial and finance teams by contributing to contract implementation, billing readiness, cost control and resolution of operational issues impacting payment recovery.
Identify opportunities to improve operational performance through innovation, technology adoption, process optimization and industry best practices.
Qualifications
Bachelor's Degree in Petroleum, Chemistry, Engineering, Marine Studies, Logistics, Operations Management or related discipline.
Minimum 8 years of experience in Oil, Gas & Chemicals inspection, testing, terminals, marine cargo operations or related industries.
Minimum 3 years in a supervisory or management position.
Strong knowledge of petroleum inspection, sampling, quality and quantity control processes.
Proven leadership and people management experience.
Strong commercial awareness and customer orientation.
Fluent in English and French.
Willingness to support operations outside standard working hours when required.
SGS Morocco is the Moroccan subsidiary of the Swiss multinational SGS S.A., the world leader in inspection, verification, testing and certification. With more than 96,000 employees, SGS operates a network of over 2,700 offices and laboratories worldwide.
Established in 1951, SGS Morocco provides a wide range of services, including inspection, verification, product quality analysis and performance testing, in accordance with standards designed to protect health and consumer safety while preserving the environment.
SGS Morocco supports clients throughout their supply chains across a broad range of sectors, including agriculture and food, cosmetics, capital and consumer goods, energy, mining, chemicals, environment, industrial services, the public sector and transportation.
With a network of 45 offices, inspection centers and laboratories across Morocco and nearly 400 employees, SGS Morocco is a trusted partner for Moroccan businesses committed to quality and to our shared purpose of enabling a better, safer and more interconnected world.
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