Operating and supporting the pre-production and production applications developed by AXA France. These activities are carried out within an international environment, serving clients based in France.
Managing a portfolio of applications, several of which are business-critical and highly sensitive, including 24/7 systems that support key operations and represent significant strategic and operational stakes for the AXA Group.
Analyze and resolve Level 2 and Level 3 technical and functional incidents.
Provide regular communication to clients regarding application status, including performance and response-time indicators.
Ensure the availability and performance of business applications across pre-production and production environments.
Identify and implement improvement initiatives to prevent recurring incidents.
Monitor production and pre-production applications.
Lead and facilitate meetings with clients and stakeholders.
Act as a proactive contributor by proposing solutions to improve operational reliability and implementing corrective actions.
Ensure the creation, maintenance, and continuous update of technical and functional documentation.
Prepare application health and operational performance reports.
Manage capacity planning for business applications.
Maintain a solid understanding of production environments and infrastructure components, including monitoring, job scheduling, and backup solutions.
Provide both technical and functional support for business applications.
Perform after-hours (out-of-business-hours) interventions when required.
Participate in opening and closing shifts, covering operational support between 7:00 AM and 7:00 PM (Paris Time).
Be available to work on Saturdays when necessary.
Deliverables:
Maintain up-to-date technical documentation to ensure knowledge accuracy and operational continuity.
Share and document new operational procedures and best practices.
Contribute to and maintain Confluence knowledge bases and documentation repositories.
Update and maintain control and monitoring procedures/checklists to ensure compliance with operational standards and service quality requirements.
To succeed in this position, you should demonstrate:
The ability to learn quickly, strong analytical skills, and intellectual curiosity.
A high level of autonomy, responsiveness, flexibility, energy, and attention to detail.
Strong interpersonal skills, a team-oriented mindset, and a customer-service focus, with a collaborative approach to working with others.
Excellent written and verbal communication skills, coupled with active listening abilities.
Strong decision-making capabilities and the ability to execute efficiently in a fast-paced environment.
An innovative mindset, with a willingness to explore new ideas and approaches.
A proactive attitude, with the ability to put forward recommendations and drive continuous improvement initiatives.
Required Skills
Solid knowledge of distributed system environments, primarily Linux, Oracle, SQL Server, and Windows.
Good understanding of web servers such as Tomcat, Apache, and IIS.
Experience with cloud platforms, including Microsoft Azure and AWS.
Knowledge of Kibana and Elasticsearch.
Experience with workload scheduling tools, particularly TWS (Tivoli Workload Scheduler).
Familiarity with Dynatrace for application performance monitoring.
Experience with monitoring and backup tools.
Good command of English, required in an international working environment.
ITIL v3 Certification would be a significant advantage.
Qualifications
Master’s degree (Bac+5) in Computer Science, Information Technology, or a related field.
Initial professional experience in a similar role, ideally within IT production support, application support, or operations management environments.
AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and vision, guiding every step we take.
Our Mission: Together with entities, we deliver advanced services and shape solutions that drive operational excellence. In the heart of AXA, our role is multi-layered. From insurance operations to corporate functions, we leverage data, technology, and diverse capabilities to enhance our partners' performance in a streamlined, efficient manner.
Our Vision: Building on unique capabilities and expertise, our teams dare to open new doors for AXA.
We are not just about today; we are shaping tomorrow. Our vision is to continuously develop new skills and solutions, opening doors to fresh opportunities. This means committing to the highest service and quality levels, embracing continuous improvement, and fostering courage and boldness within our team.
For over 25 years, our operations have spanned across five delivery centres in India and Morocco, serving more than 35 AXA entities. Our 3,800+ strong workforce is the heartbeat of our organisation, moving forward in a culture of trust, empowerment, and care. Driven by our values, we are a cohesive global team, quick to adapt to market dynamics, united by the desire to excel.
Our Centres of Excellence (COEs) offer advanced services, shaping tailor-made solutions for our partners in the Tech, Security, Data, Insurance Ops and Corporate function Ops domain.
The AXAllence strategic plan for 2024-26 charts our future course, focusing on operational efficiency, employee retention and skill enhancement, and delivering unparalleled value to our partners. These pillars, supported by our vision and mission, are the foundation of our commitment to AXA.
In essence, while our heritage lies in delivering value in BPO services, our innovative spirit thrives in the IT domain, all in support of the overarching AXA Group strategy. At AXA Global Business Services, we are not just preparing for the future; we are actively creating it. At AXA Global Business Services, the future is brimming with opportunities. Join us on this exciting journey! Together, we will continue to open new doors for AXA.
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