Join a dynamic team as a Quality Manager Software in the Quality Customer & Support department. Based in the heart of our operations, this role serves as the central interface between the market, our valued customers, and internal quality functions. The mission focuses on ensuring and improving software quality and customer satisfaction across the entire product lifecycle.
The primary goal involves independently coordinating and handling software-related issues through the q-solving process while ensuring full transparency regarding field performance. A strong emphasis is placed on driving structured, method-based problem solving and incorporating critical customer requirements such as usability, functionality, performance, cybersecurity, and availability directly into product development to ensure continuous improvement.
Daily activities will be diverse and highly impactful:
Act as the central point of contact for all software-related quality issues from sales, technical service, and end customers.
Handle quality cases within the q-solving process as an 8d coach and provide methodological guidance on 8d and a3 techniques.
Facilitate cross-functional working groups between development, product management, and quality teams.
Represent the customer perspective in development projects to define clear requirements and pain points.
Monitor market quality data, inspect returned products, and analyze trends to drive defect elimination.
Prepare management reports, monitor kpis, and escalate critical issues to ensure project success.
To excel in this role, a bachelor's or master's degree in a relevant technical field is required. This foundation ensures the analytical capacity needed to navigate complex software environments.
The ideal candidate brings several years of professional experience, specifically more than 3 years, within an environment requiring high-level software quality management or technical customer support.
Success relies on a blend of technical expertise and strong communication skills. Candidates should possess:
Deep knowledge of iso 9001 and quality methods like 8d, ishikawa, and 5 whys.
Familiarity with software lifecycles, cybersecurity fundamentals, and modern architectures (java, python, c++).
Experience with professional tools including jira, polarion, sap, babtec, and power bi.
Proven ability to independently facilitate groups and manage conflicts with a confident, analytical approach.
If you are ready to drive excellence and have the profile we are looking for, please send your resume to the recruiter by clicking the button below.
C’est en 1902 que le Dr Willis H. Carrier invente et fabrique le tout premier climatiseur moderne au monde. Depuis cette date, Carrier Corporation est le numéro un mondial de la climatisation, avec plus de 4 millions d’unités vendues par an, assemblées dans plus de 40 usines de production, installées et entretenues sur cinq continents.
Créée en 2014, MCS est le fruit d’une joint-venture signée entre VENTEC Maroc et Carrier, numéro 1 mondial dans le domaine du froid. MCS assure le support technique, commercial et administratif à distance pour le compte de Carrier France, Carrier Espagne, Otis France, Chubb France, CIAT, Carrier Transicold, Carrier Réfrigération et d’autres sociétés du groupe. MCS permet d’assurer avec efficience et efficacité le traitement des demandes particulières et des consultations, la saisie des commandes, la gestion des réclamations ainsi que la planification des interventions et le support technique à distance.
Vous souhaitez révéler votre potentiel dans un environnement challengeant et collaboratif ? Vous souhaitez évoluer dans une structure soucieuse de l’épanouissement et de la satisfaction de ses moyens humains ?
A vous de saisir l’opportunité et de concrétiser vos idées au cœur de nos projets ambitieux, en nous envoyant votre candidature.
Découvrez le témoignage de Leila Fettanisse, HR Manager chez Maroc Climate and Security (MCS) dans le magazine Challenge Maroc en cliquant ici : https://bit.ly/4tV4bz1
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