CloserHire is partnering with a leading international customer experience provider to recruit Dutch-speaking Customer Advisors for a major telecommunications project in Rabat, Morocco. In this role, you will support customers via phone and email, helping with general enquiries, technical troubleshooting, complaints, and product-related questions. You will also identify customer needs and recommend relevant products and services, combining excellent customer support with a commercial approach.
Language required: Dutch
Responsibilities:
Handle customer enquiries via phone and email
Provide professional and customer-focused support
Troubleshoot technical issues and guide customers towards effective solutions
Handle complaints professionally and work towards satisfactory resolutions
Identify customer needs and recommend relevant products and services
Support sales and cross-selling activities when appropriate
Maintain accurate documentation of customer interactions
Follow established support procedures and quality standards
Deliver a positive customer experience while meeting performance objectives
Work effectively within an international and multicultural customer service environment
Requirements:
Dutch at B2/C1 level or higher
English skills are considered an advantage
Strong communication and interpersonal skills
Customer-focused mindset with good problem-solving abilities
Comfortable providing technical troubleshooting
Confident handling customer complaints and challenging situations