Dutch-Speaking Customer Advisor – Telecommunications

CloserHire is partnering with a leading international customer experience provider to recruit Dutch-speaking Customer Advisors for a major telecommunications project in Rabat, Morocco. In this role, you will support customers via phone and email, helping with general enquiries, technical troubleshooting, complaints, and product-related questions. You will also identify customer needs and recommend relevant products and services, combining excellent customer support with a commercial approach. Your Role: Handle customer enquiries via phone and email Provide professional and customer-focused support Troubleshoot technical issues and guide customers towards effective solutions Handle complaints professionally and work towards satisfactory resolutions Identify customer needs and recommend relevant products and services Support sales and cross-selling activities when appropriate Maintain accurate documentation of customer interactions Follow established support procedures and quality standards Deliver a positive customer experience while meeting performance objectives Work effectively within an international and multicultural customer service environment Requirements: Dutch at B2/C1 level or higher English skills are considered an advantage Strong communication and interpersonal skills Customer-focused mindset with good problem-solving abilities Comfortable providing technical troubleshooting Confident handling customer complaints and challenging situations Commercial mindset and comfortable identifying relevant sales opportunities Good computer skills and ability to maintain accurate documentation Previous experience in customer service, technical support, sales, or a call centre is an advantage but not mandatory Education or previous professional experience is preferred but not mandatory Currently based in Morocco or willing to relocate to Rabat Valid right to work in Morocco required, as visa sponsorship is not provided The Offer: Indefinite employment contract 6-month probation period 44-hour working week Rotational shifts between 09:00 and 22:00 Monday to Friday, and 09:00 to 19:00 on Saturdays 4 weeks of initial training, Monday to Friday from 08:00 to 17:00 Performance-based bonus and additional sales incentives Meal allowance based on days worked Health insurance Access to a professional learning platform Employee transportation within the Rabat, Salé, and Temara areas for eligible shifts and routes after training Position starts on-site in Rabat, with the possibility of remote work after the first 6 months based on performance Opportunity to develop experience across customer service, technical support, and sales International and multicultural working environment