At IKEA we are dedicated to delivering exceptional customer experiences. As a Key Account Manager your role is crucial in building and developing relationships with our clients throughout their project journey. Your primary focus will be on ensuring customer satisfaction fostering loyalty and facilitating business growth.
Key Responsibilities
• Develop and execute an integrated customer engagement strategy to identify potential customers understand their needs and establish initial contact to build rapport and credibility.
• Conduct constructive negotiations with customers to reach mutually beneficial agreements clearly articulating terms pricing and contract details while addressing concerns and objections.
• Serve as the primary liaison between customers and internal teams (designers supply/services coordinators) ensuring clear communication and seamless coordination throughout project delivery.
• Schedule regular follow-ups and check-ins with existing and potential customers through multiple channels (in-person meetings phone calls emails social media) to provide tailored ongoing support.
• Develop compelling sales presentations that highlight product and service value propositions tailoring messaging to resonate with target audiences.
• Implement quality control measures to ensure products and services meet customer expectations and maintain high standards throughout the delivery process.
Qualifications :
Knowledge
Understanding of local market dynamics competitor analysis and business customer goals to develop strategic initiatives that drive sales growth.